ABR Blog

Do you know why the U.S. staffing industry is growing at a faster rate than the overall economy?  The answer can be summed up in a single word:  flexibility.

The American Staffing Association’s Intelligence Report called Workforce Flexibility:  Staffing for a Better Bottom Line speaks to this very topic.  The article details the numerous ways our industry delivers the workforce flexibility today’s businesses need - from quickly finding experienced specialists for short-term projects to helping organizations run leaner during these tough times. 

I encourage you to follow the link above and learn more about how our industry can benefit yours.  And of course, if you have specific questions about how ABR Employment Services could enhance your company’s workforce flexibility, please contact us directly.

“Here we go again…”

“Why does everyone else seem to have all the luck?”

“What else could possibly go wrong today?”

Admit it.  At one point or another, you’ve had thoughts like these.  I know I have.  But while it’s perfectly normal to occasionally fall prey to negative thoughts – especially after losing a job or some other stressful event - you must guard against falling into a pessimistic mental rut.

When you’re stuck in a mode of negative thinking, you miss out on opportunities to improve your day and your situation.  Negative thoughts drain your energy and can even threaten your health.  So if your attitude could use some improvement, try some of these tips to eliminate negative thinking:

1. Recognize when you’re thinking negatively.  Pay attention to your internal dialogue and send up a mental “red flag” when you’re thinking pessimistically.
2. Realize that negative thoughts breed more negative thoughts.  Remember, you attract what you focus on – whether it’s what you want or don’t want.
3. Remind yourself that the negative thought is only that – a thought.  In fact, what you’re thinking may have little basis in reality.  Instead, your thoughts could be the result of projected fears about situations that rarely end up manifesting.
4. Find a positive thought replacement.  Rather than fighting against negative thoughts, try to replace them with more positive ones.  Picture a different scenario; affirm something to yourself that’s positive and self-supporting; remind yourself of a recent positive experience.
5. Use humor and fun.  Negative thoughts stress you out.  Change the energy of the situation by thinking of something funny or doing something enjoyable.  The key is to not let your negative thoughts have power over you.
6. Try creative visualization.  When something goes wrong, close your eyes and visualize a positive outcome.  Let yourself see what you want to happen like a movie playing behind your eyelids.  You’ll stop negative thoughts in their tracks and focus your mind’s energy on potential solutions.
7. Take a break.  Even if you’re up against a deadline, take five minutes to stretch, take a brief walk or talk to a friend.  Any respite, albeit brief, will help you reset your attitude and tackle your problem from a more positive perspective.

One More Tip…

If you’re stuck in a negative mental rut because of your job circumstances, ABR Employment Services can help.  A small positive action like registering with our staffing service can break your cycle of negative thinking and start you on a better career path.  So take control of your situation by envisioning yourself in the job you really want – then contact us to turn that vision into reality.

Implementing a faulty or sloppy employee review system can put your company at risk.  One misstep can lead a disgruntled employee to “pull the trigger” on a hairy lawsuit.  So as a responsible manager, how do you keep your company out of the crosshairs?

Here is a quick list of best practices for ensuring your performance reviews are legally defensible:

1. Develop adaptable appraisal forms.  Use flexible forms evaluators can change to suit the type of position available.  The forms should allow evaluators to: incorporate specific job criteria; weight and prioritize attributes and job responsibilities; easily keep accurate, detailed annual review records for all employees.  Should you need to protect your company in the case of a dispute, this standard documentation will provide valuable evidence that evaluators conducted all appraisals in a consistent manner.
2. Train your evaluators.  Provide written instructions on the purpose and mechanics of your review system.  Teach evaluators to base appraisals upon observed evidence – never “gut feelings” or other subjective criteria.  Include information on potential EEO problems and emphasize the importance of accuracy.  Supplement written instruction with role playing, and require evaluators to sign a statement saying they’ve received and reviewed the instructions.
3. Clearly communicate the review process ahead of time.  When review time comes around, make sure employees know:  the purpose of the reviews; the impact they’ll have on employees’ work; how the reviews will be conducted; what to expect during discussions.
4. Require employees to agree to primary job duties.  During the evaluation, ask each employee to review the job duties on which he has been rated.  To prevent later debates, require each employee to sign a statement that the list provided constitutes an accurate and complete list of his major job duties.
5. Safeguard against inaccuracy and evaluator bias.  Emphasize the importance of avoiding stereotypes based on race, sex, age or any other characteristics.  Monitor evaluators and develop a system of cross-checks to ensure evaluators do not go too easy on employees, or consistently rate a particular group lower than another.
6. Summarize and distribute reviews.  Have evaluators write up salient aspects of each employee appraisal and distribute copies to all relevant parties.
7. Have each employee review and sign his evaluation.  After being given the opportunity to review and write in his own comments, require each employee to sign and date the evaluation.  This will discourage employee attempts to dispute the evaluation down the road.
8. Keep a regular review schedule.  Like any other inconsistency in employment actions, failure to provide timely reviews can become the basis for an EEO charge or other frivolous lawsuit.
9. Provide for appeals on grievances.  Give employees the right to appeal performance reviews to a higher level supervisor.  In addition to being a goodwill gesture, this process will also undermine the case of any employee who later attacks the evaluation in an EEO or wrongful discharge claim.

Make it Easier on Yourself

Remember, our temporary employment services save you the risks, time and hassles associated with performance reviews.  Contact us today to learn more.

You probably know that Facebook is a great tool for keeping in touch with friends.  But did you know it’s also a great business tool?  Used properly, this social networking sight can help you market your products, connect with current and potential customers, and enhance your business image.

 
If you want to use FB as part of your marketing/media strategy, but are unsure just how to get started, you’ll appreciate this quick article I found onWebWorkerDaily.com about using Facebook to enhance your business.

Looking for other ways to enhance your business?

Remember, whether you need a ”needle in a haystack” employee, or a comprehensive human capital management solution, ABR Employment Services has the resources to assist you and your organization.  Please visit our website to find out what we can do for you.

A little perspective is a good thing.

As a staffing firm, we at ABR Employment Services try to learn all we can about your business and industry – because better understanding leads to better staffing results for your company. 

Today, I’d like to turn the tables.  Here are a few key facts and statistics, compiled by the American Staffing Association, that will help you better appreciate our business and the U.S. staffing industry:

• Number of workers.  America’s staffing companies match millions of people to millions of jobs – every day.  On an average day in 2008, U.S. staffing companies employed approximately 2.6 million workers.  All told, staffing firms hired an estimated 11.2 million temporary and contract employees in 2008 alone.
• Industry size.  In 2008, the staffing industry generated roughly $86.2 billion in sales:  $70.7 billion from temporary and contract staffing; $15.5 billion from search and direct placement.
• Number of U.S. staffing companies.  Approximately 6,000 staffing firms, operating roughly 20,000 offices, are currently operating and have been in business a year or longer.
• Areas of growth.  The fastest industry growth is occurring in professional and technical staffing.
• Factors affecting industry growth.  America’s work force is changing.  More people are looking for the flexibility that temporary work provides.  Additionally, employers are tapping into the flexible labor market to keep fully staffed during peak periods.

Want to learn more?

Visit the American Staffing Association’s website to view and download reference documents that provide current information about the U.S. staffing industry.  To learn more about the services and benefits ABR offers, please visit our website.

Are you a temporary or contract employee?  Considering taking the plunge?  If so, here are a few key staffing statistics from the American Staffing Association you may find interesting:

• 2.66 million people are employed by staffing companies each day.
• 79% of staffing employees work full-time (virtually the same as the rest of the work force).
• 66% of staffing employees consider flexible work time important.
• 80% of staffing clients say staffing firms offer a good way to find people who can become permanent employees.
• 67% of staffing employees say that “choice of assignments” was an important factor in their job decision.
• 90% of staffing companies provide free training to their temporary and contract employees.
• 65% of staffing employees say they developed new or improved work skills while on assignment.

Want to learn more?

Visit the American Staffing Association’s website to learn more about the staffing industry, or for more employee staffing statistics.

What are your thoughts?

Flexibility.  Experience.  Choice of assignments.  Bridge to permanent employment.  These are just a few of the reasons millions of Americans – and thousands of ABR Employment Services employees - have chosen temporary and contract work.  What are the most important reasons to you?  Please leave your comments below, or contact us directly via our website.

“I’m sorry, but all I can do is verify this person’s name, title and dates of employment.”

Sound familiar?

These days, getting an honest and reliable reference can be a real challenge.  HR is cautious.  Supervisors are too busy.  And often, the references provided are afraid or unwilling to give honest feedback.  So how do you get a good reference check?

Beyond the standard length of employment/position/job responsibilities questions, here are a few unexpected ones you can try asking.  Designed to start conversations, these open-ended questions may entice a reference to ”drop his guard,” and help you solicit more candid feedback:

1. Did the candidate ask your permission to be a reference for him?
2. What was his greatest strength?  Weakness?
3. What circumstances frustrated him the most?
4. How well did the candidate manage time?  Pressure?  Crises?
5. What did he learn during his time with your company?
6. If you could give him a single career suggestion, what would it be?
7. What was his biggest accomplishment while working for your company?
8. Would you rehire this person?  Why or why not?
9. Is there anything else I haven’t asked that you would like to share with me?

Thankfully, you don’t need to ask questions like these when you work with ABR Employment Services.  You can rest assured that every candidate we refer has been carefully screened, tested and reference-checked for you.  To learn more about the measures we take to ensure candidate quality, please visit our website.

Flexibility.  Extra income.  Work experience.  An avenue to direct employment.  The reasons people choose temporary work are as diverse as the assignments they select.

But whether you are looking to earn some extra cash, or are seeking full-time employment, here are several things you can do to make the most of temporary assignments: 

1. Dress the part.  You will fit in, perform, and feel better if you’re dressed appropriately for the type of work you’re doing.
2. Act as if the job is permanent.  Give your best effort on each assignment – you never know where it might lead.  If an employer is impressed with your performance, he can work with your staffing service to offer you direct employment.
3. Learn all you can.  Each assignment provides fresh opportunities to learn.  From practical job skills to industry-specific knowledge, capitalize on every chance to gain valuable skills and experience.
4. Test the waters.  If your career path is uncertain, temporary work affords you the ability to try out different jobs, at different companies, in varied industries.  Find out where you fit by accepting diverse assignments.
5. Network.  A temporary assignment puts you in a unique networking position.  While at work, you have the opportunity to interact and develop relationships with business colleagues whom you might not otherwise meet.  Leverage this “inside track” access by sharing your career interests and goals with managers you encounter on the job.
6. Communicate.  If you enjoyed an assignment and would like to work for the employer again once it’s over, say so.  Your staffing consultant and supervisor can look for additional opportunities for you to work in a different area of the company.  And if the assignment was not right for you, consider why.  Try to understand why the job or the employer didn’t meet your needs, so you can choose an assigment that’s a better fit the next time.

We want to help you get the most from your experiences as an ABR Employment Services temporary employee.  Please visit our website to learn more about the services, support, and resources we provide.

The current economy has driven down revenues dramatically.

This is not a newsflash, of course, but a harsh reality that has triggered sweeping changes to workforce plans – plans to increase capabilities, reduce costs, and survive the economic chaos that’s likely to linger into 2010.

If your company is struggling in the current economy, here are five key action steps you should consider adding to your workforce plan:

1.  Reduce labor costs and/or headcount. 

Identify which key positions, key individuals, and key skill sets will have the most business impact during the next two years.  Once you prioritize, you can then focus on retention, redeployment, and development efforts for the most impactful positions.

Develop ways to reduce labor costs and headcount in lower priority positions.  Ideas include:  mock or temporary layoffs; designating lower priority positions as “contingent labor” positions; labor wage arbitrage; and flexible outsourcing.

2.  Redeploy key employees.

Create a proactive redeployment process to move your top performers and highly skilled individuals into the units and jobs where they can have the greatest impact.  You should strive to have your best and brightest:

• doing what they do best;
• with the right skill set for the job and business unit;
• with the right tools, resources, and motivators;
• with the right manager; and
• with the right teammates.

3.  Retain key employees.

Tough times will not automatically cause your top employees to value security over external opportunity.  And just because you’re not hiring, it doesn’t mean your competitors aren’t targeting your very best.  So make retention a priority even during a downturn.

First, identify the things that excite and frustrate your key workers.  Then provide a plan for increasing their level of excitement, challenge, learning, and opportunity within the firm.  Finally, develop a “bad manager identification program,” because bad managers are the number one cause of employee turnover.

4.  Reinvigorate your succession plan.

If your firm has experienced hiring freezes or layoffs, it has made itself vulnerable to a future talent pool gap.  By failing to hire and develop talent, there may not be enough internal talent to fill future leadership positions once growth begins again.

The best course of action in this case is to maximize your talent pool, hiring top performers while simultaneously releasing below-average employees.  This approach will foster employee development and minimize the potential for a future talent gap.

5.  Prepare to “explode out of the box.”

Ensure you have sufficient talent to capitalize on the upturn by retaining your best recruiters and having them focus on:  developing Web 2.0 recruiting tools; maintaining employee referral programs; updating your employment branding.

Develop a “boomerang” program that maintains relationships with the very best employees you’ve had to release during the recession.  Staying in touch may allow you to rehire some of the proven talent you’ve lost once business improves.

Free Workforce Planning Consultation

During times of uncertainty, workforce planning is absolutely essential.  Be prepared – not surprised – by contacting ABR Employment Services to schedule a free workforce consultation.  Our employment experts will:

• forecast your talent needs;
• examine your talent supply;
• help HR align the two by providing the right staffing and support services;
• prepare your business to “explode out of the box” once the upturn hits.

Question:  What’s the one thing you can do to motivate employees, build camaraderie, and strengthen leadership – all while helping your staff understand company goals and vision?

Answer:  Hold a team-building event.  It’s a great way to boost the morale and spirit of any group.  And (despite the collective groan I can hear echoing through cyberspace) they CAN be fun.  Just follow these seven simple steps to make sure that your event is a success and not a flop:

1. Get out of the office.  If each day looks pretty much the same for your employees, shake things up a bit.  Conduct your event off-site.  A change of scenery will refresh, recharge, and reenergize your staff (and minimize distractions).
2. Generate excitement before the event.  Encourage full buy-in by using internal communication to get everyone interested.  Use e-mails, memos, your website, bulletin boards, etc. to arouse curiosity and generate enthusiasm.
3. Mix it up.  To stimulate interest and involvement throughout the day, divide your program into several sessions including work, play, and socializing.  End the day with a mealtime activity, awards ceremony, or happy hour.  Remember to include activities that are fun and relaxing, as well as frequent breaks, so your staff can recharge.
4. Get up and move around.  Games and outdoor challenges are an excellent way to encourage team cohesiveness.  They will allow your team to burn off some energy while building trust and respect among members.  Try a ropes course, a hike, or other trust-building games.
5. Record your memories.  To make a lasting impression and extend the program’s impact, document your day.  Hire a photographer, make a video, or take pictures yourself.  After the event, hand out pictures or highlight the event in your company newsletter or on your website.
6. Allow time to process and reflect.  Throughout the day, discuss new learning and how it applies to specific jobs as well as the company.  Games and activities will be of better use if you allow your team to reflect on the purpose and meaning behind each.
7. Solicit feedback.  At the end of the day, ask participants to complete a simple survey.  It’s a great way to find out what employees liked (and didn’t like) and garner recommendations for the next event.

Let Us Help You Build a Better Team

At ABR Employment Services, we have the resources and staffing services to make your team even stronger.  Contact us today to learn more.