ABR Blog

There go the Boomers.  Here comes Gen Y.

Just when your need for talent is on the rise, here comes a new slew of tech-savvy workers to save the day.  But while it’s tempting to think you can simply substitute one generation with another, things are not that simple.  Diverse, demanding and socially aware, millenials are creating a major paradigm shift in the workplace.

So how do you attract and keep the best and brightest, without turning your organization upside down?  Here are some great strategies for recruiting and retaining the best talent the next generation has to offer:

Recruiting

• Take a viral approach.  Develop online Flash videos and other materials (think interactive, entertaining and hip) that young people will want to share with their friends.  A viral approach can enhance awareness, properly position your organization in millenials’ minds and increase job referrals.
• Leverage industry blogs, forums and social networks. The best Gen Y workers stay on top of their game by constantly seeking out new information.  Become a trusted source they turn to, by writing and posting articles that are ahead of the curve in your industry.
• Use your current Gen Y employees. Millenials are particularly peer-influenced.  Turn your current young employees, who are already devoted members of your staff, into company ambassadors – at job fairs, online or when interviewing candidates.  Your Gen Y staff can tell potential employees what life will be like “in the trenches” and address their individual questions and concerns.
• Work with a staffing and direct placement firm. Services like ABR Employment have the resources, networks and expertise to recruit and screen Gen Y talent for your organization.  With an extensive database, progressive social media recruiting strategy, robust website and comprehensive screening process, we can quickly provide talented workers with cutting-edge skills for your on-time (temporary), try-before-hire and direct hire staffing needs.

Retention

• Give them what they want. Millenials have a strong desire to learn new skills and use bleeding-edge technology.  If you can, meet them halfway.  Keep tabs on your millenials’ technology needs and, whenever fiscally appropriate, allow your Gen Y employees to spread their wings by testing and integrating new technology tools as they become available.  If you have trouble justifying the cost of the technology your Gen Y talent wants, keep track of whether a lack of such technology is prompting talented people to leave, or hindering your ability to attract the candidates you need.
• Offer flexible work schedules. Gen Y workers want to control their own schedules and work from home.  If you don’t provide this generation with these core benefits, one of your competitors surely will.
• Understand their needs. Instead of trying to change Gen Y, bend to their needs.  If necessary, educate your company leaders about what makes Gen Y tick.  Explain their need for job control, desire for more flexibility, craving for reassurance and hunger for new technology.  The more willing your staff is to accommodate millenials’ needs, the higher your rate of retention will be.

Not getting the response you want from your résumé send-outs?

Want employers to view you differently this year?

Try these 10 tips to shake things up and get your résumé noticed in 2011:

The BLS Employment Situation Summary continues to paint an anemic economic picture.

Economists continue to talk about a “jobless recovery,” with many employers focusing on productivity gains, as opposed to hiring, to manage any increases in business.

What’s the upside?

Well, if your company isn’t focused on hiring right now, it may be the perfect time for you to review and improve your employment screening process.  Doing so could help you:

• increase compliance;
• reduce theft, fraud and accidents;
• prepare you to make even better hires when the time comes.

As experts in employment screening, ABR Employment Services recommends taking the following steps to reduce the potential for negligent hiring and discrimination:

Consult with your attorney. If you hire on your own, you should have your legal counsel review your screening process to ensure you’re complying with all current legislation and hiring regulations.

Be consistent. Your screening process should be the same for all candidates within comparable job descriptions.  If you do a background check on one manager, you should also conduct the same background check with candidates for all similar positions.  In addition to preventing anyone from “slipping through the cracks,” a uniform process helps minimize your exposure to litigation.

Use social media carefully. Social media has made access to candidate information fast, easy and free.  But if you intend to use this publicly available information to screen candidates, make sure that you obtain written permission and follow all EEOC and FCRA provisions.

Formalize and document your process. If you don’t already have one in place, now is the time to standardize, formalize and document your background screening policies and procedures.  Creating a formal policy makes screening more effective, efficient and consistent.  Furthermore, should a problem arise, your ability to show that you applied fair, consistent and documented screening processes will limit your legal exposure.

Reduce your risks and make better quality hires with ABR Employment.

Hiring top talent – honest, hardworking individuals who do what they claim they can do – is critical to your organization’s continued success.  ABR Employment’s Direct Hiring Services can help ensure that success.  Here are just a few of the benefits our comprehensive, accurate screening process provides:

• transfer employment screening risks such as discrimination and negligent hiring;
• create a safer work environment;
• build a more productive workforce;
• save time and eliminate process bottlenecks employment screening creates;
• hire the best talent available – pre-screened, reference-checked, skills-verified and ready to perform for you.

Work with ABR Employment Services and your hiring decisions can be made with confidence – guaranteed.

Ever play “whisper down the lane”?

Also known as ”telephone,” this popular children’s game provides a simple, yet critical illustration of how important information can get lost in translation.

Great fun if you’re just playing around, but not so great for business.

When it comes to ordering on-time (temporary) personnel, many clients call in their job orders.  Sure, it’s quick and convenient, but did you know that placing your order verbally is not the most effective way to work with us?

The reason is simple – verbal job descriptions can change as they’re transmitted from person to person, resulting in a “whisper down the lane” effect.  Consider, for example, how many people are potentially involved in the “lane” of communication when a job order is placed.  A department manager contacts HR with a need; HR contacts a staffing service coordinator with the order; the coordinator speaks with the staffing firm’s recruiter; the recruiter then communicates the job description to an employee.

See the potential problem?  While a verbal approach may seem easier, challenges can arise when duties get added or subtracted, or if job titles change over time.  As a result, the staffing provider may not send you the best match for the assignment.

At ABR Employment Services, we highly recommend that you submit or approve a written job description to which everyone in the line (or “lane”) of communication can refer.  Doing so will eliminate miscommunications, misunderstandings and confusion, and ensure that you get the best employee for the assignment.

Improve your staffing success with ABR Employment’s complete Human Resource solutions.

Have you recruited a new employee with great potential, but want a trial period to evaluate him on the job?

Are you trying to work around a hiring freeze?

Would you like a more efficient way to manage seasonal help, interns, retirees or contractors?

These are just a few of the reasons Wisconsin employers like you use payroll services.  This flexible outsourcing solution helps them reduce the cost and simplify the process of payroll administration.  Here’s how the service works:

1. You transfer an employee or candidate you’ve sourced onto the staffing firm’s payroll.
2. The staffing firm handles all required paperwork and becomes the individual’s employer of record.
3. The staffing firm then manages the entire payroll process, from payroll taxes to W-2’s.  Additionally, they are responsible for unemployment and workers’ compensation.
4. You keep control of your employees by setting pay rates, assigning jobs and managing their activities.

Payroll transfer services are a simple solution with a variety of benefits:

• Save time, money and work by offloading employee payroll processing.
• Mitigate employment risk.
• Lower employment costs such as workers’ compensation insurance, unemployment insurance and benefits.
• Reduce the hidden costs associated with hiring and termination.

Are payroll services right for your business?

Learn more about the features and benefits of ABR Employment’s Payroll Services by contacting one of our Wisconsin staffing service branches directly.  Our staffing professionals will help you assess your workforce challenges, to determine if payroll services make sense for you organization.

In the wake of historic employment litigation (e.g., Vizcaino v. Microsoft), some companies have adopted policies limiting assignment length for on-time (temporary) and contract employees from staffing firms.  Why?  These employers view assignment limits as a way to protect themselves from the kind of “retro-benefits” claims Microsoft faced back in the 1990s.

Unfortunately, these assignment limit policies have downsides.  They can cause economic harm to on-time (temporary) or contract employees whose assignments are terminated prematurely, and they can disrupt your company’s business operations.  To better protect your organization, you should closely examine its staffing policies to ensure that such limits are truly necessary – and not based on misinformation.

If you have questions about co-employment law, as it relates to assignment limits and associated benefits, here is a great resource with the answers you need.  The American Staffing Association’s Staffing Smarts Intelligence Report:  Assignment Limits and Concerns About Benefits Liability, by Edward A. Lenz, Esq., General Counsel, reviews the basic principles of law that apply to employee benefits plans, and then describes steps employers can take to avoid retro-benefits exposure:

Create a plan that expressly excludes staffing firm employees. The report suggests template language (that your legal counsel should review)  you can use for the purpose of excluding staffing firm employees from participation in your Erisa plan.

Use employee waivers. In addition to amending benefits plans, you may be able to achieve additional protection through agreements in which the staffing firm’s employees expressly waive their right to the company’s benefits.

Allow the staffing firm to handle employment related functions for on-time (temporary) and contract staff, such as:  recruiting, screening, determining wages, hiring, firing, assigning, resolving disputes, disciplining, etc.

Keep the lines between direct staff and contingent staff clear. The report includes several other steps (such as channeling social invitations through the staffing firm) you can take to avoid blurring the distinction between your core staff and on-time (temporary) employees.

Make Co-Employment Work with ABR Employment Services. Read our tips for successful co-employment, or contact ABR Employment with your staffing questions.  Our goal is to help you use staffing to achieve more.

In December, I wrote a post about improving your staffing results by strengthening your provider relationship in 2011.  Now that the New Year is upon us, here are a few additional ways to “take it to the next level”:

Set clear expectations.

Establish mutually agreed-upon guidelines for interacting with your supplier.  If you haven’t already, create processes for placing orders, conducting quality control checks, measuring results, and keeping in touch.  Setting these expectations up-front can prevent communication breakdown and ensure expedient service.

Provide feedback.

Once you’ve set expectations, it’s important to maintain an ongoing dialogue with your staffing service.  Keep them abreast of changes in your company.  Give your staffing rep useful, honest feedback on his company’s service and the performance of employees placed – unless he’s aware of a concern or problem you’re experiencing, your rep can’t do anything about it.  So make sure you regularly discuss what you can do, together, to improve quality of service and placements.

Take advantage of all your staffing provider can do for you.

Good relationships have fringe benefits.  Many staffing services offer valuable “extras,” at little or no cost, which could be beneficial to you, such as:

• computer software training for applicants
• detailed reports on your staffing usage
• applicant drug screening
• productivity analysis of your work processes
• assistance in developing position descriptions
• customized orientation and training for on-time (temporary) workers and new hires
• paycheck drop-off for on-time (temporary) workers

Ask your staffing rep what value-added services his company offers.  Then take advantage of the ones that make sense for your company.

ABR Employment Services is committed to developing long-term, mutually beneficial relationships with client companies.  We want to help you save time and money, while making it easier for you to find the qualified people you need.  Contact us today to take your staffing relationship to the next level – we’ll show you how better staffing can make your company even more successful.

“It is an immutable law in business that words are words, explanations are explanations, promises are promises but only performance is reality.”

– Harold S. Geneen

If you’ve ever managed a single person, then you know that employees make excuses.  They procrastinate, miss deadlines and blame others when they fail.

So how do you get them to consistently perform to the best of their abilities?  Use these smart suggestions to get better results – and fewer excuses – from your staff every day:

Make performance management a daily activity.  Annual and quarterly reviews definitely play their part in gauging performance, but nothing replaces the day-to-day guidance you give to your staff.  So talk to them regularly, leveraging every opportunity to improve employee’s efforts:

• Give them honest feedback about what they’re doing right – and what they need to improve.
• Discuss new projects and the opportunities they present for employee development and growth.
• Talk about overdue assignments or project difficulties and how to resolve them.
• Reinforce the importance of consistently doing a great job.

Limit excuses.  Eliminate the external factors on which employees often blame their poor performance by:

• Ensuring employees have the resources they need to do their jobs;
• Ensuring employees are adequately trained to do their jobs;
• Setting clear, mutually agreed-upon performance expectations for each employee.

Ask the right questions when problems arise.  Uncovering the cause of poor performance is the first step in creating a plan to remedy it.  So when an employee is failing at work, ask the following types of questions to diagnose the reasons why:

• What about the work system (e.g., tools, time, training, support) is causing the employee to fail?
• Does the employee know exactly what you want him/her to do, as well as the expected outcome?
• Does the employee practice effective work management?
• Does the employee feel valued, recognized and fairly compensated for his/her contributions?

Make performance goals SMART goals.  This goal-setting acronym is still widely used for one simple reason:  Specific, Measurable, Attainable, Relevant, Time-bound goals are more likely to be achieved.  So as you work with your employees to set higher standards for the next quarter or year, teach them how to create SMART performance goals that will get them there.

Create a “performance mentality” among team members.  Football players won’t play their hardest in a game where nobody keeps score.  Likewise, your employees won’t deliver superior results when they merely see themselves as “doing a job” everyday.  Foster a “performance mentality” by showing your team why their efforts matter – and what’s at stake.  Make sure employees understand your mission, how their jobs fit into the “big picture,” and what they need to do to help your company win.

Improve Performance with ABR Employment Services

Performance management is a vital component in your organization’s continued success.  Ensure that success with ABR Employment’s full complement of staffing solutions.  Whether you need to improve productivity, increase operating efficiencies or streamline your staffing function, we can custom design a solution to fuel exceptional performance throughout your company.  Contact us today to learn more.

Have you made a New Year’s resolution to find a better career?  Here are several things you can do in 2011 to make yourself more marketable and land the job you really want:

Throughout 2010, the issue of work / life balance has been in the nation’s spotlight. 

In March, the Society for Human Resource Management (SHRM) participated in a White House forum on workplace flexibility; the following month, SHRM also testified in a Congressional hearing to support legislation that would recognize employers who implement innovative work / life balance policies.  And in August, StrategyOne conducted an online survey of 1,043 Americans which showed that:

• Work / life balance is a problem in the U.S., according to 89% of those surveyed.
• The recession has upended work / life balance for 31% of workers.
• 44% of men ages 34-54 say they do not have adequate work / life balance.

For more statistics and suggestions for ways employers can improve work / life balance, follow this link to the HR News article Survey:  Work / Life Balance Off-Kilter in U.S.

Can Hard Work Be Unethical?

The economy is pushing many employees to work longer and harder – or (in their own minds) risk losing their jobs.  But while many of them are succumbing to this pressure, Bruce Weinstein (a.k.a., The Ethics Guy) warns that “burning the candle at both ends” won’t save employees’ jobs – and it’s unethical, to boot.

To learn more, read this article on the ethics of work-life balance.  It makes a great case for setting limits when it comes to work, especially in a tough economy.

Work / Life Balance an Issue in Your Organization?

If you or your staff is working too hard, ABR Employment Services can help.  Use ABR’s staffing solutions to offload non-essential activities, reduce overtime, minimize burnout and reduce turnover due to overwork.