But if your company uses large numbers of temporary employees, it’s easy for your direct staff to fall into an “Us vs. Them” mentality.  And although treating temporary workers as an entirely separate workforce may seem innocuous, the practice can have unintended consequences for your direct employees – and your company as a whole. 

For example, research from the University of Arizona has found that direct employees (particularly at lower levels) are less satisfied with co-workers and bosses when working with a higher proportion of temporary employees.  Why?  The responsibility of training and socializing temporary workers on company-specific processes is often assigned to direct employees.  As a result, having more temporaries can complicate full-time workers’ jobs.

Here are a few suggestions for improving the working relationship between temporary and direct employees to achieve even better staffing results:

• Make temporary employees feel included.  While temporaries are, in fact, a separate part of your workforce (and must be treated differently because of co-employment laws), you and your staff can still make them feel welcome in your organization.  By encouraging social interaction (e.g., formal or informal introductions) among all workers, you can foster social ties that are essential to a cohesive workforce.
• Educate your direct staff.  Take the time to clearly explain the role and value of temporary workers.  The better your direct employees understand the benefits temporary employees provide, the more likely they’ll be to work productively with them.
• Take advantage of training.  If you use large numbers of temporaries, many staffing services will develop customized orientation and training programs for specific positions.  This shifts the time-consuming burden of getting new temporary employees up-to-speed off your direct employees’ shoulders.
• Consider strategic staffing options.  If your direct staff is burdened with the administration, training and management of temporary employees, consider implementing a strategic staffing option.  From primary partner staffing to VOP to planned staffing services, these solutions can optimize the relationship between your direct and temporary employees - saving you time and money while improving worker performance.

Bottom line, there are a number of steps you can take to keep relations between temporary and direct employees positive.  And the more positive their working relationship, the better your results will be.  Contact ABR Employment Services today to learn more about our strategic staffing solutions for Wisconsin employers.

But can temporaries drive profits?

Absolutely.  By deploying the right staffing strategy, you can greatly enhance your ability to control costs, improve productivity and manage risk.

Need proof?  If so, you’ll appreciate the following case study of a business that discovered the profitable benefits of strategic temporary staffing:

CASE STUDY:  Enacting New Plans

The Challenge:  A public transportation department decided to expand service offerings by building a new trade and transit center.  They needed to hire ten additional employees, ranging from bus operators, to service reps, to a project manager – all under a tight budget, and without the help of a human resources department.

The Solution:  The transportation department relied on a staffing service to source candidates, using a combination of advertising and database searches.  To fill the positions quickly – without sacrificing quality – they used several service options, including temporary hires, temp-to-direct options and direct placement.  The staffing firm also developed specialized application forms to gather critical records such as background check releases and drug screen consent forms.

The Results:  Thanks to this staffing services’ recruiting capabilities, the transportation department reviewed at least three qulified candidates for each position.  And using their hiring system, all of the positions were filled on-time and within budget.

By outsourcing the recruiting process and using temporary and temp-to-hire services, the department shifted and reduced overhead expenses.  In doing so, they enjoyed significant cost savings.

Productivity also improved.  Because staffing specialists focused on recruiting and hiring, the department’s employees could concentrate on core job concerns.

Finally, the transportation department minimized their exposure to hiring risks.  By taking advantage of temp-to-hire services, the department was able to try out potential employees on the job before extending an offer for employment – thereby reducing their chances of making bad hiring decisions.  Legal exposure was also reduced, because the service followed non-discriminatory hiring practices for direct hires and assumed all tax and reporting requirements for temporary employees.

ABR Employment Services Can Help Drive Your Profits

As one of Wisconsin’s premier staffing and placement firms, ABR Employment Services can customize a staffing plan that will enhance your company’s profitability.  Call us today to learn how.

The 101

So, what exactly is “planned staffing”?

Simply put, planned staffing is the strategic use of temporaries to accommodate workloads known to vary in seasons or other cycles.  Traditional planned staffing strategies typically allocate between 10 and 20 percent of the total workforce as supplemental (temporary) employees.

To implement a planned staffing solution, a company’s decision makers meet with a highly trained staffing professional to discuss how the organization’s workload changes throughout the year.  The staffing professional then analyzes the company’s workforce needs, and designs a comprehensive plan for managing the peaks and valleys with supplemental staff.

When business surges, temporaries are brought in to handle the additional business volume.  Once the peak cycle is completed, the staffing firm reassigns its employees to other companies.

Planned Staffing Benefits

For businesses with (at least somewhat) predictable surges in demand, a planned staffing option offers a number of benefits:

• Flexibility.  Bringing in supplemental staff allows you to handle surges in demand without impacting fixed expenses.  Your workforce stays lean and flexible.
• Less risk and expense.  Using temporaries during short-term peak periods is less burdensome, risky and expensive than hiring – and then laying off – direct employees.
• Instant access to the help you need.  Your staffing provider will recruit in advance of your needs, to ensure you have qualified candidates ready to work – right when you need them.  At your request, the staffing firm can even develop customized orientation materials to get temporaries up-to-speed more quickly.
• Fewer layoffs.  When business slows, it’s the temporaries who go first.  As a result, core employees enjoy increased job security.
• Less burnout and overtime.  Using supplemental staff reduces overtime and eliminates the burn-out overwork can cause.
• Hiring benefits.  When you implement a planned staffing solution, you have the luxury of hiring employees from a pool of temporaries who are already trained, and have proven their dependability and cultural fit.  Discuss your temporary-to-hire options with your staffing provider.

Is a Planned Staffing Option Right for Your Business?

If your business experiences frequent and/or predictable changes in workload, contact ABR Employment Services.  We’ll discuss your needs, help you weigh your options and determine if planned staffing is right for your organization.

Here are some key ways you can use staffing to reduce costs in your organization:

Convert fixed expenses to variable.
Develop a plan to staff your business strategically. Minimize the number of permanent employees on your staff to the level needed to sustain your core volume of work. Proactively plan to bring in extra help when it’s needed.

Bring in expertise on an as-needed basis.
Temporaries can deliver the experience and skills you need without impacting fixed expenses. As an added benefit, temporary “experts” are often less expensive than consultants.

Lower benefits costs.
Limit benefits expense by using temporary employees. Most temporary employees receive only limited benefits which are paid by the temporary staffing service. Companies with extensive benefits programs may not want to offer full benefits to all employees. Using a temporary staffing, payrolling or employee leasing service may make it possible to offer more limited and cost effective benefits programs to these employees.

Eliminate overtime.
Use temporary employees to reduce the amount of overtime worked by your permanent staff.

Reduce training costs.
Reduce training costs and learning curves by bringing in temporary employees who are trained and have experience using the skills you need.

Streamline recruiting.
Use a permanent placement service to eliminate the costs and time involvement associated with advertising, screening resumes, interviewing, testing and reference checking applicants.
 
Lower payroll expenses.
Administration Eliminate the costs associated with processing and administering your company’s payroll and benefits by using a payroll or employee leasing service.

Reduce unemployment claims.
Using a temporary in place of a short-term employee prevents an unemployment claim from affecting the client company.  Legally, payrolled or leased employees work for the company providing the payrolling or employee leasing service. All claims affect the staffing service’s unemployment rating, not yours.

Eliminate operating inefficiencies.
Inefficient functions can be outsourced to services that can perform the work more effectively. The outsourcing service should be able to reduce expenses and improve performance while allowing your company to focus on its core competencies.

Develop a Strategic Staffing Plan for Your Organization
At ABR Employment Services, we help clients evaluate their current workforce and develop a strategic staffing model to help lower overall employment costs and access the skilled talent they need.  Discover more about ABR’s staffing solutions.